Services
Support & knowledge base
Most community questions are support questions in disguise. We set up your help desk, write the macros and FAQs, and answer members quickly, so your team only sees the issues that really need them.
What's included
What we take off your plate.
01
Help desk setup
Zendesk or Chatwoot set up with routing, tags and service levels.
02
Macros & FAQs
Saved replies and a public knowledge base, kept up to date as the product changes.
03
App store reviews
Every App Store and Google Play review answered, with problems raised with your team.
04
Bug triage
Reports reproduced, deduplicated and handed to your developers with the detail they need.
Pairs well with
Other services.
Community launch
Pre-launch? We set up your whole community function and run it through launch day.
Learn more →Community management
Day-to-day running of your channels, with a voice your members recognise.
Learn more →Moderation & safety
Round-the-clock, multilingual moderation that stops scams before they spread.
Learn more →
Let's talk about your community.
A 30-minute call, no pitch deck needed. We'll look at your channels and tell you honestly what we'd change.