Web3 community management
Townhall is a Web3 community team for Discord, Telegram, Reddit and beyond. Moderation, day-to-day management, events, prizes and custom bots, from the team that grew Sweat Economy's Discord and Telegram from zero to 335K+ members.
Where we work
Track record
Results from our founder's time at Sweat Economy, used with permission.
Services
Pick one service or hand us the whole thing. Every plan comes with a named lead and a monthly report.
How we work
01
We join your channels, read the history and score your community's health: growth, engagement, safety, support and tone.
02
A clear plan for structure, moderation rules, escalation, events and tooling, with the numbers we'll be judged on.
03
We set up roles, bots, FAQs and rotas, brief your team, and go live without disrupting the community you already have.
04
Day-to-day running, weekly events and a monthly report that shows what moved, what didn't and what we'll do next.
Automation takes the repetitive work: spam, translations, tickets and payouts. That leaves our people free to welcome newcomers and answer the hard questions properly.
Live prize draws, on-chain proof of payment and real winners telling their own stories. In a sceptical market, showing beats telling.
Every month you get the numbers that matter, from member growth and response times to sentiment, with nothing hidden.
Work
Case studies from our founder's time leading community at Sweat Economy.
Team
You talk directly to the people running your community, not to a sales team.
Founder · Community & strategy
Seven years running communities and marketing for apps used by millions. Built Sweat Economy's Discord and Telegram from zero, grew its Reddit to 50K, led 20+ moderators across 15+ languages, and ran Sweat Wallet's headline prize campaigns.
335K+Discord and Telegram members, grown from zero
Wales, UK · English, Welsh
Moderation lead
Keeps your channels safe and friendly: moderation rotas, rules, escalation and keeping scammers out.
Events & growth lead
Gives members a reason to come back: community events, competitions, roles and prize campaigns.
Bots & automation
Builds the tools behind the scenes: custom moderation bots, verification, tickets and payouts.
Security
One compromised moderator account can post a scam link to your whole community. Here's how we make sure that never comes from us.
Moderators get only the permissions their job needs. Nobody on our side can change server settings, bots or webhooks without your sign-off.
Every Townhall account that touches your community has two-factor authentication turned on, with no exceptions.
Your team stays the owner of every server, group and subreddit. We're added as staff, and can be removed in seconds.
Moderation actions are logged, so you can always see who did what, and when.
Moderators are vetted and trained on your rules before they get any access, and they never DM members first.
When someone leaves, or the contract ends, access is removed the same day and handed back with a checklist.
Why Townhall
You could. Here's how it compares.
| Feature | In-house hire | Freelance mods | Townhall |
|---|---|---|---|
| Cover across timezones | One person's hours | Patchy | Planned rota |
| Up and running | Months to recruit | Days | Weeks, fully set up |
| Custom bots & tooling | ✕ | ✕ | ✓ |
| Events & prize campaigns | Depends on the hire | ✕ | ✓ |
| Monthly reporting | Depends on the hire | ✕ | ✓ |
| Someone quits or gets sick | You start again | Gap in cover | We cover it |
| Scales with launches | ✕ | Sometimes | ✓ |
Pricing
One platform, run properly.
From $1,500/mo
For projects heading into a launch.
From $3,500/mo
Your whole community function.
From $7,000/mo
FAQ
That's the best time to bring us in. Our Community launch service sets up your channels, bots, rules and moderators before anyone arrives, builds your audience pre-launch, and covers launch day itself.
Usually within a week or two of agreeing scope. We start with an audit, set up roles, bots and rotas, then go live.
Yes. You can pay in USDC, USDT or other major tokens by agreement, or by bank transfer if you prefer.
Retainers have a 3-month minimum, because communities take a little time to turn around. After that they roll monthly. Audits and bot builds are one-off projects.
Yes. We can train and organise the volunteers or staff you already have, fill gaps in the rota, or take over completely. Whichever suits you.
A 30-minute call, no pitch deck needed. We'll look at your channels and tell you honestly what we'd change.
