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Moderation & safety

Scammers, raids and impersonators target every Web3 community. We put trained moderators on rota, harden your server settings and write the rules and escalation paths, so problems are dealt with in minutes, not hours.

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What's included

What we take off your plate.

  • 01

    Moderation rotas

    Set-hours or 24/7 cover, planned around your members' timezones.

  • 02

    Multilingual teams

    Moderators who speak your community's languages, with translated FAQs and rules.

  • 03

    Scam & raid defence

    Anti-phishing filters, verification gates, raid mode and impersonator sweeps.

  • 04

    Security hardening

    Permission audits, admin hygiene and bot access reviews for Discord and Telegram.

  • 05

    Escalation SOPs

    Clear rules for what moderators handle, what goes to your team and how fast.

  • 06

    Training your mods

    Already have volunteers? We train, organise and manage them alongside ours.

Security

Safe hands for your keys to the community.

One compromised moderator account can post a scam link to your whole community. Here's how we make sure that never comes from us.

  • Least-privilege roles

    Moderators get only the permissions their job needs. Nobody on our side can change server settings, bots or webhooks without your sign-off.

  • 2FA on every account

    Every Townhall account that touches your community has two-factor authentication turned on, with no exceptions.

  • You keep ownership

    Your team stays the owner of every server, group and subreddit. We're added as staff, and can be removed in seconds.

  • Audit trail

    Moderation actions are logged, so you can always see who did what, and when.

  • Vetted moderators

    Moderators are vetted and trained on your rules before they get any access, and they never DM members first.

  • Clean offboarding

    When someone leaves, or the contract ends, access is removed the same day and handed back with a checklist.

In practice

Where we've done this before.

Pairs well with

Other services.

Let's talk about your community.

A 30-minute call, no pitch deck needed. We'll look at your channels and tell you honestly what we'd change.

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