Why Townhall
A whole community team, without the hiring.
What you get with us that a single hire or a group of freelance moderators can't give you, and how we keep your community safe with us in it.
Why Townhall
Why not just hire someone?
You could. Here's how it compares.
| Feature | In-house hire | Freelance mods | Townhall |
|---|---|---|---|
| Cover across timezones | One person's hours | Patchy | Planned rota |
| Up and running | Months to recruit | Days | Weeks, fully set up |
| Custom bots & tooling | ✕ | ✕ | ✓ |
| Events & prize campaigns | Depends on the hire | ✕ | ✓ |
| Monthly reporting | Depends on the hire | ✕ | ✓ |
| Someone quits or gets sick | You start again | Gap in cover | We cover it |
| Scales with launches | ✕ | Sometimes | ✓ |
Security
Safe hands for your keys to the community.
One compromised moderator account can post a scam link to your whole community. Here's how we make sure that never comes from us.
Least-privilege roles
Moderators get only the permissions their job needs. Nobody on our side can change server settings, bots or webhooks without your sign-off.
2FA on every account
Every Townhall account that touches your community has two-factor authentication turned on, with no exceptions.
You keep ownership
Your team stays the owner of every server, group and subreddit. We're added as staff, and can be removed in seconds.
Audit trail
Moderation actions are logged, so you can always see who did what, and when.
Vetted moderators
Moderators are vetted and trained on your rules before they get any access, and they never DM members first.
Clean offboarding
When someone leaves, or the contract ends, access is removed the same day and handed back with a checklist.
How we think
What we believe about communities.
People first, bots as the tool
Automation takes the repetitive work: spam, translations, tickets and payouts. That leaves our people free to welcome newcomers and answer the hard questions properly.
Earn trust in the open
Live prize draws, on-chain proof of payment and real winners telling their own stories. In a sceptical market, showing beats telling.
Prove it with numbers
Every month you get the numbers that matter, from member growth and response times to sentiment, with nothing hidden.
Let's talk about your community.
A 30-minute call, no pitch deck needed. We'll look at your channels and tell you honestly what we'd change.